Help center
Frequently asked questions
The essentials on condition, ordering, shipping and returns.
Are these items open box, or refurbished?
Open box, never refurbished. Our name is Open Box Home, and that is exactly what we sell. The box has been opened. The item inside it never has, and it was never a customer return. The manufacturer’s warranty is still inside. Nothing here is refurbished, ex display, graded, B stock or a returned unit. Boxes are open for three reasons: overstock verification, display units, and damaged outer packaging. In all three the item inside is untouched. That is the whole reason for the price.
Do I need an account to order?
No. Checkout is as a guest: your email address and your shipping address are all we need.
How long does delivery take?
We pack your order within 3 business days. Tracked delivery then takes 5 to 8 business days in the United States, and 8 to 12 business days in the United Kingdom, Australia and Canada. Every parcel ships from the United States.
Do I pay for shipping?
No. Standard tracked shipping is free to the United States, the United Kingdom, Australia and Canada. Anything exceptional is shown before you pay.
How do I track my order?
We email you the tracking number as soon as the carrier issues it.
Can I return a product?
Yes. You can ask to return an eligible item within 180 calendar days of delivery, for any reason. We email you a prepaid label and the return costs you nothing. The Returns page has the conditions, the exceptions and the steps.
Is the price shown the final price?
Yes. Prices are in US dollars and the total at checkout is the total we charge. Any tax we are required to collect is shown before you pay. For a delivery outside the United States, import duties are set by the destination country and collected by the carrier.
How do I reach customer support?
Write to support@openboxhome.com. We answer Monday to Friday, 9am to 5pm Eastern Time.